Thanks for that. Thought provoking in the context of our engineering services business. We're working toward ISO certification sometime next year, and will require meaningful, yet valuable process definition -- while maintaining the agility to address the unknowns you feature. I particularly appreciate the recommendation to focus on *principles* as a means to inject discipline in an otherwise divergent activity.
Thanks for that. Thought provoking in the context of our engineering services business. We're working toward ISO certification sometime next year, and will require meaningful, yet valuable process definition -- while maintaining the agility to address the unknowns you feature. I particularly appreciate the recommendation to focus on *principles* as a means to inject discipline in an otherwise divergent activity.